bl89 Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") apply to all persons who access, browse, register with, or use any service offered by bl89 at https://bl89.io (the "Platform"). By accessing or using the Platform in any way, you indicate that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them without reservation.

These Terms should be read alongside the bl89 Privacy Policy and Responsible Gaming Policy, which are incorporated by reference and form part of the overall agreement between you and bl89. In the event of any conflict between these Terms and any promotional material or bonus offer, these Terms shall take precedence.

bl89 reserves the right to modify these Terms at any time. Continued use of the Platform following the publication of updated Terms constitutes acceptance of the revised document. Players are responsible for reviewing these Terms periodically. The "Last Updated" date at the top of this page indicates when changes were most recently made.

2 Eligibility

Use of the bl89 Platform is restricted to individuals who meet all of the following eligibility requirements:

• You are at least 21 years of age at the time of registration and at all subsequent times during which you use the Platform.
• You are accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law.
• You are not acting on behalf of another person or as a corporate entity.
• You do not already hold an existing bl89 account.
• You are not a self-excluded player who has previously requested exclusion from bl89 or its affiliated services.
• You are not employed by bl89 or any of its service providers in a capacity that could give rise to a conflict of interest.

bl89 may request documentary evidence of age, identity, or residential address at any time. Failure to provide satisfactory documentation within the timeframe specified by bl89 may result in account suspension and the withholding of any pending withdrawals until compliance is achieved.

Age Verification

bl89 applies a strict 21-years-and-above policy across all product areas including sports betting, live casino, slots, and all other games available on the Platform. Age verification checks are conducted at registration and may be repeated at any point during the account lifecycle. Any account found to have been registered by or used by a person under the age of 21 will be permanently closed and any funds held in the account may be withheld.

3 Account Registration

To access the full range of bl89 services, including placing bets, playing casino games, making deposits, and requesting withdrawals, you must complete the account registration process and create a bl89 account.

Registration Requirements

During registration you are required to provide accurate, complete, and current information including your full legal name, date of birth, email address, and a contact number. You must not provide false, misleading, or incomplete information at any stage of the registration process.

Account Security

You are solely responsible for maintaining the confidentiality of your bl89 login credentials, including your username and password. You must not share your account credentials with any third party. bl89 will not be liable for any losses arising from unauthorised access to your account where that access results from your failure to keep your credentials secure. You agree to notify bl89 immediately at [email protected] if you suspect that your account credentials have been compromised.

Single Account Policy

Each player is permitted to hold one and only one bl89 account. Opening multiple accounts ("multi-accounting") is strictly prohibited. Where bl89 identifies that a player holds more than one account, all associated accounts may be suspended, and any balances or winnings accumulated across duplicate accounts may be voided and forfeited.

Account Verification (KYC)

bl89 applies Know Your Customer (KYC) procedures in accordance with its responsible gaming and anti-fraud obligations. You may be required to submit a copy of a government-issued identity document, proof of residential address (such as a utility bill or bank statement dated within the last three months), and evidence of your payment method. Accounts that have not completed KYC verification may have withdrawal requests held pending completion of the verification process.

4 Deposits and Payments

bl89 accepts deposits in Bangladeshi Taka (BDT) via a range of payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. The availability of specific payment methods may change from time to time at bl89's sole discretion.

Minimum and Maximum Deposits

The minimum deposit amount is ৳500 per transaction. Maximum deposit limits may apply depending on the payment method used and the account verification status of your bl89 account. bl89 reserves the right to adjust deposit thresholds at any time and will communicate changes to affected players via email or account notification.

Deposit Processing

Deposits made via bKash, Nagad, and Rocket are typically credited to your bl89 wallet within seconds of a successful transaction confirmation. Deposits made via bank transfer or card may take longer depending on the processing timelines of the respective financial institution. bl89 is not responsible for delays caused by third-party payment processors or banking partners.

Currency

All transactions on the bl89 Platform are conducted in Bangladeshi Taka (BDT). bl89 does not currently support multi-currency accounts. Any currency conversion that may be applied by your payment provider before funds reach bl89 is the responsibility of the player.

Player Funds

Funds deposited into your bl89 account are held for the purpose of betting and gaming activity on the Platform. bl89 maintains player funds separately from its operational accounts. Deposits do not accrue interest. bl89 is not a financial institution and your account balance does not constitute a savings or investment product of any kind.

5 Withdrawals

Players may request withdrawal of their available balance at any time, subject to the conditions set out in this section. Withdrawal requests are processed to the same payment method used for the player's most recent deposit, where technically possible.

Withdrawal Conditions

• Your account must have completed the applicable KYC verification process before any withdrawal is processed.
• The minimum withdrawal amount is ৳500 per transaction.
• Any active bonus funds that have not yet met the applicable wagering requirements are not available for withdrawal until those requirements are satisfied.
• bl89 reserves the right to request additional documentation before processing a withdrawal, particularly for large amounts or where unusual account activity has been identified.

Processing Times

bl89 aims to process withdrawal requests to bKash, Nagad, and Rocket within 24 hours of approval. Processing times for bank transfers may extend to three to five business days depending on the receiving institution. bl89 is not responsible for delays introduced by third-party payment processors after the withdrawal has been approved and dispatched from the bl89 system.

Withdrawal Limits

Daily and monthly withdrawal limits may apply to your account depending on your verification level and account history. bl89 will communicate applicable limits via your account dashboard. Players who require an increase in their withdrawal limits may contact [email protected] to discuss their request.

6 Bonuses and Promotions

bl89 may from time to time offer welcome bonuses, reload bonuses, free bets, cashback offers, and other promotional incentives to eligible players. All bonuses and promotions are subject to the specific terms published at the time of the offer, which should be read carefully before opting in.

General Bonus Conditions

• Bonuses are available to eligible players aged 21 and above only.
• Each player is entitled to claim a specific bonus offer once unless the promotion terms expressly state otherwise.
• Bonus funds are credited to a separate bonus balance and cannot be withdrawn directly. They must be wagered in accordance with the stated wagering requirements before any associated winnings become available for withdrawal.
• bl89 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time without prior notice, provided that obligations to players who have already opted in and met the relevant conditions will be honoured.
• Bonus abuse, including but not limited to the creation of multiple accounts to claim the same bonus, exploitation of offer terms, or collusion with other players to meet wagering requirements artificially, will result in bonus forfeiture and account suspension.

Wagering Requirements

Wagering requirements specify the total value of bets that must be placed before bonus-derived winnings can be converted to withdrawable funds. The applicable wagering multiplier is stated in the individual promotion terms. Not all games contribute equally toward wagering requirements — contribution rates by game type will be specified in the relevant promotion documentation.

7 Betting Rules

All sports betting activity on bl89 is governed by the general betting rules set out in this section, as well as any sport-specific or market-specific rules that may be published on the Platform.

Bet Placement

Bets are accepted at the odds displayed at the time of placement, subject to bl89's right to void bets where an error in pricing has occurred. Bets placed after the relevant event has started may be accepted at bl89's discretion on in-play markets only. bl89 reserves the right to limit, restrict, or refuse bet placement at its sole discretion, including in cases where unusual betting patterns have been identified.

Bet Settlement

Bets will be settled in accordance with the official result as confirmed by the relevant governing body. In the event of a dispute regarding the official outcome, bl89 will defer to the determination of the relevant sport's governing authority. bl89's settlement decision on all markets is final once confirmed.

Void Bets

A bet may be voided and the stake returned in the following circumstances: the event is cancelled or abandoned without a result being determined; an obvious pricing error is identified before settlement; the bet was placed on a suspended market due to a system error. bl89 will notify affected players of voided bets via their account transaction history.

Minimum and Maximum Stakes

Minimum and maximum stake amounts apply per bet and per market. These limits are displayed at the point of bet placement. bl89 reserves the right to apply individual account-level stake limits where warranted by responsible gaming considerations or risk management requirements.

8 Casino Games

The bl89 Casino section offers live dealer games, slot games, and other casino products provided by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and others. Each game is governed by the rules specific to that game as presented within the game interface.

Random Number Generators

All non-live casino games on bl89 utilise certified Random Number Generator (RNG) technology to determine game outcomes. RNG systems used by bl89's game providers are regularly tested and certified by independent testing laboratories to ensure fairness and unpredictability of results.

Live Casino

Live casino games are conducted by human dealers in studio environments and streamed to players in real time. Results in live casino games are determined by the physical outcome of the game (e.g., the position of the roulette ball, the value of dealt cards). bl89 and its studio partners accept no liability for losses arising from temporary disruptions to the live stream where the game result has already been determined.

Disconnection During Play

In the event that your connection is interrupted during a game round, bl89's system will attempt to resolve the round according to its normal logic and any resulting outcome will stand. bl89 is not responsible for losses arising from connection interruptions caused by your internet service provider, device, or local network conditions.

9 Prohibited Conduct

The following activities are strictly prohibited on the bl89 Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant authorities.

• Registering more than one account or registering on behalf of another person.
• Providing false, inaccurate, or misleading information during registration or at any subsequent point.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access game logic, or interact with the Platform in any non-human manner.
• Exploiting software bugs, game errors, or pricing mistakes to gain an unfair advantage. Any winnings derived from such exploitation are subject to forfeiture.
• Colluding with other players to manipulate the outcome of any game or market.
• Using the Platform for any form of money laundering, fraud, or other financial crime.
• Charging back or reversing any deposit transaction after bets have been placed with the deposited funds.
• Abusing any bl89 promotion, bonus, or referral scheme through the use of multiple accounts, false information, or coordinated manipulation.
• Attempting to access restricted areas of the Platform or interfering with its technical infrastructure in any way.

bl89 actively monitors account activity for patterns consistent with prohibited conduct. Where such patterns are identified, bl89 reserves the right to suspend or terminate the account immediately, withhold any balance pending investigation, and take such further steps as it considers appropriate.

10 Responsible Gaming

bl89 is committed to promoting responsible gambling and providing a safe environment for its players. Gambling is intended to be an enjoyable form of entertainment. bl89 recognises that for some individuals gambling can become problematic, and the Platform provides a range of tools to help players maintain control.

Available Tools

• Deposit Limits: Set daily, weekly, or monthly deposit caps via your account dashboard.
• Session Time Reminders: Configure notifications to alert you when you have been playing for a specified period.
• Cooling-Off Period: Take a short break from the Platform for a period of your choosing, during which your account will be suspended.
• Self-Exclusion: Request permanent or long-term exclusion from bl89 by contacting [email protected]. Self-exclusion requests are processed promptly and the account will be suspended for the requested duration.

Players who are concerned that their gambling is becoming harmful are strongly encouraged to use these tools and to seek support from independent organisations that provide assistance to problem gamblers. bl89's support team is available 24 hours a day and can assist with all responsible gaming requests. Full information is available on the bl89 Responsible Gaming page.

Players must be 21 years of age or older. bl89 does not permit gambling by minors under any circumstances.

11 Privacy and Data

bl89 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at https://bl89.io/privacy-policy. By registering an account and using the Platform, you consent to the collection and processing of your personal data as described in that policy.

bl89 will not sell your personal data to third parties. Personal data may be shared with trusted service providers who assist bl89 in operating the Platform (including payment processors, KYC verification providers, and game studio partners) subject to appropriate data processing agreements. bl89 may also disclose personal data where required to do so by applicable law or by a competent authority.

bl89 uses industry-standard TLS encryption to protect data transmitted between your device and the bl89 servers. Account passwords are stored in hashed form. bl89 conducts regular security assessments of its infrastructure to maintain the integrity of player data.

12 Intellectual Property

All content on the bl89 Platform, including but not limited to the bl89 brand name and logo, website design, layout, graphics, text, software, game content, and all other materials, is the intellectual property of bl89 or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial use in accordance with these Terms. You may not reproduce, distribute, modify, adapt, publicly display, or create derivative works from any bl89 content without the prior written consent of bl89.

13 Limitation of Liability

To the fullest extent permitted by applicable law, bl89 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if bl89 has been advised of the possibility of such damages.

bl89's total aggregate liability to you in respect of any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total value of deposits made by you to bl89 in the thirty days immediately preceding the event giving rise to the claim.

bl89 does not guarantee that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. bl89 will use reasonable endeavours to maintain platform availability but accepts no liability for losses resulting from scheduled or unscheduled downtime, technical failures, or events outside its reasonable control.

Nothing in these Terms shall exclude or limit bl89's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

14 Amendments to These Terms

bl89 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, bl89 will provide reasonable notice to registered players via email or by displaying a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the bl89 Platform after the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Platform and may request closure of your account by contacting [email protected].

15 Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which bl89 operates. Nothing in this clause shall limit the statutory rights you may have as a consumer under the laws of your country of residence.

In the event of a dispute between you and bl89, we encourage you to contact us first at [email protected] so that we can attempt to resolve the matter informally. bl89 will acknowledge formal complaints within five business days and will endeavour to provide a substantive response within twenty business days.

If a dispute cannot be resolved through direct negotiation, both parties agree to attempt resolution through good-faith mediation before initiating any formal legal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a competent court where circumstances require it.

16 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any other aspect of the bl89 Platform, please contact us using the details below. All correspondence should be in English.

Platform: bl89 — https://bl89.io

Support Email (plain text — not a clickable link):

[email protected]

The support team is available 24 hours a day, seven days a week, including Bangladesh public holidays and during major sporting events such as BPL and IPL season windows.

For responsible gaming assistance specifically, please also refer to the bl89 Responsible Gaming page and the FAQ page for further guidance.