bl89 Responsible Gaming Policy
At bl89, we believe that gambling should always be an enjoyable, controlled experience. We provide every registered player in Bangladesh with a full suite of self-management tools — including deposit limits, time-out options, and self-exclusion — to make sure you stay in control at every step. Players must be 21 years or older to use bl89.
Gambling Is Entertainment, Not a Solution
bl89 is deeply committed to the wellbeing of every player on our platform. While the vast majority of our players in Bangladesh engage with cricket betting, slots, and live casino purely for fun, we recognise that for a small number of people, gambling can develop into a harmful pattern of behaviour.
Our responsible gaming programme exists to equip every bl89 player with the knowledge, tools, and direct support access they need to keep gambling enjoyable. We actively monitor play patterns and reserve the right to apply protective measures where we have genuine concern for a player's wellbeing — even without that player's explicit request.
Responsible gaming at bl89 is not a compliance checkbox — it is a core part of how we operate. Every feature we build, every promotion we run, and every support interaction we have is designed with player safety as a non-negotiable baseline.
Important Reminder: Gambling should never be used as a way to recover financial losses, solve debt problems, or generate income. If you feel that gambling is affecting your finances, relationships, or mental health, please use the tools below or contact our support team at [email protected] immediately.
Gambling is a form of entertainment. Approach every session with a fixed budget you are comfortable losing entirely.
Never chase losses. If your session balance runs out, accept the outcome and stop — do not increase stakes or make additional deposits to try to recover.
Set time limits before you start playing and respect them. It is easy to lose track of time inside a live casino session or a cricket betting market.
Never gamble while under the influence of alcohol, substances, or when you are emotionally distressed or fatigued.
Keep gambling separate from essential spending. Your rent, utility bills, groceries, and family needs must always come before any gambling activity.
If someone you know is experiencing gambling harm, encourage them to reach out to bl89 support or a professional counselling service.
Built-In Controls, Always Available
Every bl89 account comes with a full set of responsible gaming controls. You can activate or adjust these tools at any time by logging in and visiting your account settings, or by contacting our support team directly.
Set a daily, weekly, or monthly cap on how much you can deposit into your bl89 account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced instantly but increases require a mandatory cooling-off period before taking effect — giving you time to reconsider.
Define the maximum net loss you are willing to accept within a given daily, weekly, or monthly period. When your cumulative losses reach the set threshold, bl89 will automatically prevent further wagering activity until the limit period resets. This tool is particularly useful for players who find it difficult to stop after a losing run.
Set a maximum duration for any single gaming session. Once your chosen session time is reached, bl89 will display a prominent reminder and — if you have selected the hard-limit option — automatically log you out. You will also receive a real-time notification when you are approaching your session limit so you can make a conscious decision about whether to continue.
Take a structured break from the bl89 platform for a defined period — 24 hours, 48 hours, one week, or up to one month. During a time-out, your account will be suspended and you will not be able to log in, deposit, or place bets. Time-outs cannot be shortened once activated. You may request a time-out at any time by contacting [email protected].
If you feel that gambling is causing serious harm to your life, you can request a self-exclusion from bl89 for a minimum period of six months, or permanently. During self-exclusion, your account is fully closed, all marketing communications cease, and you will not be able to re-register a new account for the duration of the exclusion. Self-exclusion requests are processed within 24 hours of receipt.
Enable periodic on-screen notifications that remind you how long you have been playing and how much your net position is for the current session. Reality checks appear as non-intrusive overlay messages at intervals you configure — from every 15 minutes to every two hours. They help you maintain a clear picture of your activity without disrupting gameplay unnecessarily.
Strictly 21+ Only
bl89 operates a strict minimum age policy. No person under the age of 21 is permitted to register an account, deposit funds, or place any wager on the bl89 platform. This policy applies to all players regardless of location within Bangladesh.
During the account registration process, bl89 collects your date of birth and may request supporting identity documentation to verify your age. Full KYC (Know Your Customer) verification — including a government-issued National ID card or passport — is required before any withdrawal can be processed. This process also confirms that the account holder meets the 21+ age requirement.
If at any point bl89 has reasonable grounds to suspect that an account is being operated by a person under the age of 21, the account will be suspended immediately pending a full identity review. Any funds held in an underage account are subject to confiscation in accordance with our Terms and Conditions.
Protecting Young People: If you are the parent or guardian of a young person and are concerned they may be accessing gambling sites, we recommend using parental control software tools to restrict access to gambling-related content. bl89 fully supports the use of such tools in family households.
Date of Birth Collection
Every player must enter their full date of birth during the registration process. Players who declare an age below 21 years cannot complete registration.
Document Submission
Before a withdrawal is approved, bl89 requires a clear photographic copy of a valid government-issued ID — typically a Bangladesh National ID card, passport, or birth certificate — confirming the account holder's name and date of birth.
Automated Screening
bl89 uses automated verification systems to cross-reference submitted documents against account registration details, flagging any discrepancies for manual review by our compliance team.
Ongoing Monitoring
Verified accounts continue to be monitored for behavioural indicators that may suggest the account is being accessed by a different person — including a minor. Any such indicators trigger an immediate account review.
Account Suspension for Underage Use
If underage use is confirmed or strongly suspected, the account is permanently closed, associated funds are withheld, and the case is referred to our responsible gaming compliance team for further action.
Is Gambling Becoming a Problem?
Problem gambling develops gradually and can be difficult to recognise from the inside. Honest self-reflection is the first step. If several of the following statements apply to you, we strongly encourage you to use bl89's self-exclusion tools or seek professional support.
You spend more time and money gambling than you originally intended, and find it difficult to stop once you have started.
You return to gambling shortly after a loss with the intention of winning back what you lost — commonly known as "chasing losses".
You have tried to reduce or stop gambling on multiple occasions but have been unable to maintain that commitment.
You feel restless, irritable, or anxious when you are not able to gamble, or when you try to cut back on your gambling activity.
You conceal your gambling activity from family members, friends, or colleagues, or feel the need to lie about how much time or money you spend gambling.
You have used money earmarked for rent, bills, groceries, or other essential expenses to fund gambling activity.
You have borrowed money from family, friends, or financial institutions to fund gambling, or have sold personal possessions to obtain gambling funds.
Your gambling activity has caused arguments, tension, or breakdown in important personal relationships — with a partner, parents, siblings, or close friends.
You have missed work, educational commitments, or important family events because of gambling activity or preoccupation with gambling outcomes.
You feel persistent guilt, shame, anxiety, or depression related to gambling, yet continue gambling despite these feelings.
If you recognise yourself in several of the above: Please do not wait. Contact bl89 support at [email protected] to activate a time-out or self-exclusion immediately. You can also speak to a professional counsellor — reaching out is a sign of strength, not weakness. bl89's support team is available around the clock, including during Eid, Pohela Boishakh, and all Bangladeshi public holidays.
How to Exclude Yourself from bl89
Self-exclusion is the strongest protective tool available on the bl89 platform. Once activated, it prevents all access to your account for the duration of the exclusion period — no exceptions, no early cancellation.
bl89 processes all self-exclusion requests within 24 hours of receipt. During that processing window, we recommend that you also set the shortest available deposit limit on your account as an additional precautionary measure.
Self-exclusion periods available are: 6 months, 12 months, 2 years, 5 years, or permanent (indefinite). At the end of a fixed-term self-exclusion, your account will not be automatically reactivated — you must contact support and pass a mandatory responsible gaming review before any reinstatement is considered.
Your request is confidential. Self-exclusion requests are handled by bl89's dedicated responsible gaming team. Your request will not be visible to other support agents, and no attempt will be made to persuade you to reconsider your decision.
Contact bl89 Support
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your full registered name, your bl89 username, and the exclusion duration you are requesting (6 months, 12 months, 2 years, 5 years, or permanent).
Identity Verification
Our responsible gaming team will verify your identity to ensure the request is being made by the genuine account holder. This step protects against unauthorised exclusion requests from third parties.
Account Suspension
Once verified, your bl89 account will be suspended within 24 hours. You will receive a confirmation email. All marketing communications from bl89 will be stopped immediately upon confirmation.
Fund Withdrawal (if applicable)
Any remaining balance in your account at the time of exclusion will be processed for withdrawal to your verified payment method. Please allow up to 5 business days for this to complete.
Exclusion Period Begins
Your exclusion period starts from the date your account is suspended, not from the date of your initial request. You will be notified by email of the exact start and (for fixed-term exclusions) end date of your exclusion.
More Ways bl89 Keeps You Safe
Activity Statements
Request a detailed statement of your betting and gaming activity for any period up to 12 months. Reviewing your actual spending against your perception of it is one of the most effective ways to identify problematic patterns early.
Marketing Opt-Out
Opt out of all promotional emails, bonus offer notifications, and deposit reminder messages at any time. Players who have activated responsible gaming tools are automatically removed from targeted promotional campaigns.
Third-Party Exclusion
A trusted family member or carer may contact bl89 on behalf of a player to request account suspension where there is clear evidence of gambling-related harm. bl89 will act on credible third-party requests following a brief verification process.
Automated Intervention
bl89's platform monitors for risk indicators such as rapid deposit sequences, unusually long session durations, and sudden increases in stake size. When these patterns are detected, bl89 will proactively reach out to the player with a responsible gaming check-in.
Play Responsibly with bl89
bl89 is designed for adults aged 21 and above who enjoy sports betting and casino games as a form of entertainment. Explore our full range of games — always within your limits.
21+ Only — Gambling involves financial risk. Play responsibly.